Refund & Return Policy

Please read our refund and return policy carefully before purchasing.

1. Change of Mind

We generally do not accept returns or refunds for change-of-mind purchases unless otherwise stated by NWMALL.

2. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with your order number, photos of the item, and packaging details.

3. Eligibility for Return

Returned items must be unused, unopened, and in their original condition unless the return is due to damage or fulfillment error. Approval is required before sending any product back.

4. Non-Returnable Items

For hygiene, safety, and product integrity reasons, certain items such as opened beauty, health, or food-related goods may not be eligible for return unless faulty.

5. Refund Process

Once your case is reviewed and approved, refunds will be processed to the original payment method. Processing time may vary depending on your payment provider.

6. Contact

For any refund or return enquiries, please contact us through the B2B / Contact page with your order details.