Shipping Policy
Please review our shipping information before placing your order.
1. Shipping Area
NWMALL currently ships within Australia. For bulk orders or special region requests, please contact us through the B2B enquiry page before placing your order.
2. Processing Time
Orders are usually processed within 1–3 business days after payment confirmation. During sale periods, public holidays, or high-volume periods, processing may take longer than usual.
3. Delivery Time
Standard delivery time within Australia typically takes 2–7 business days after dispatch, depending on the delivery location and courier conditions.
4. Shipping Fee
Shipping fees are calculated at checkout based on your order and delivery address. Promotional free shipping may apply during selected campaign periods.
5. Order Tracking
Once your order has been shipped, tracking information may be provided if available. You can also check your order status from your order history page.
6. Delivery Delays
NWMALL is not responsible for courier delays caused by weather, remote delivery areas, incorrect address details, or unexpected logistics issues. However, we will do our best to assist you when issues arise.